The Loft Hair Studio at 74390 California 111, Palm Desert, CA 92201

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Address:
74390 California 111, Palm Desert, CA 92201
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Phone number:
+1 760-799-7220

Website:
thelofthairstudiopd.com

Categories:
Establishment   Hair care  

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Reviews

• Brandi Russell
  ★ ☆ ☆ ☆ ☆
  I never write bad reviews but I am so utterly upset and disappointed and out $175 that I have no other choice. I usually see Brenda for Brazilian blowouts but b/c of a personal matter she is not doing them right now, she referred me to Danielle instead. I received a message the day of my appointment from Danielle that they didn't have hot water so it's up to me if I wanted to come or reschedule. She mentioned nothing that it would hurt my blowout. Since I had to travel the next day because I just found out my dad has cancer and my wedding is only in 2 weeks I said i'll bear the cold water.
  Danielle applied the product but it never smelled the way it usually did so I knew it wasn't enough. When I brought it up she said it's just the air blowing in the salon so I let it go. I didn't want to be an utter pain. I should also mention I've had 20 Brazilian blowouts so I know what I'm talking about. I left, flew to see my dad the next day and due to the overwhelming stress of being with a parent who has cancer and planning my upcoming wedding, I didn't wash my hair for a week. When I did I knew something was wrong. It was SO frizzy. This is never the case!! I text Danielle immediately to tell her I needed a redo. I went to get my haircut with Chloe at J. Russell (go see her, she's fab!) and even she was like OMG your hair is so frizzy, no way did your Brazilian work.
  Danielle replied to my text and told me it was possibly because of the cold water at the salon and to redo it I will have to pay $50 for product. UH WHAT?! So you and your salon messed up and now I have to pay more? What happened to customer service and some understanding and doing the right thing. Meanwhile my wedding is now in a week and a half and I will have frizzy uncontrollable hair in Hawaii. All while not having my father to walk me down the aisle. I cannot even believe how someone like this feels this is an OK business practice or to treat people this way..
  Received a message a few days later from Danielle that she'd do it for $25 but still my fault on the water issue. I took down my review thinking OK maybe they will make this right. I explained again she should look at her texts and that I was not informed this would not work because of their water. I told her I would pay and my hair was even shorter so should be easier for her. She replied 2 days later I was condescending and rude. Clearly I was to blame for this incident so my sincerest apologies to the Loft Salon for expecting customer service and to make things right.

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