Budget Car Rental at 74-881 Hovley Lane East, Palm Desert, CA 92260

Contacts

Address:
74-881 Hovley Lane East, Palm Desert, CA 92260
Get directions

Phone number:
+1 760-776-9565

Website:
budget.com

Categories:
Establishment   Car rental  

Suggest update

Reviews

• Mike Swatek
  ★ ☆ ☆ ☆ ☆
  If I could give 0 or negative stars I would. Returning a rented truck was the worst experience I have ever had.
  
  My wife and I went to drop off the auto trailer early since we did not have anywhere safe to put it while we unloaded the truck. The man that greeted us said he can't do it, he is too busy because it is a Saturday. Then in the same breath he told my wife "To just leave it somewhere". My wife said we don't want it to get stolen and he gave us a not my problem look. Then he told us "Well I don't know how you are going to get out of here". I was driving a 24' truck with a auto trailer with my car loading on it. This budget rental location does not have an easy way out of the lot, you have to turn around and go out the way you come in.
  
  I spent a half hour trying to turn the truck around to leave. There were cars and other trucks in my way, the rental agent (possibly the manager) didn't offer to help move those trucks to get them out of my way. I finally got free and we left. We had movers waiting to help us unload and we showed up late because of Budget.
  
  While we were driving from Billings to Palm Desert, I noticed the truck wasn't topping off correctly. After a few times I called customer support and set up to have them send out a mechanic to check it out. We met the mechanic is St George, Utah. The fuel gauge was not reporting the correct amount of fuel. Luckily it reported we had less gas then we actually did. Rather than wait 3 days for a part we decided to watch and manage our fuel situation. When we went to return the truck and auto trailer we filled up with fuel. We told the woman checking us in that we called customer support and had a mechanic out for a fuel reporting issue. We explicitly told her multiple times that the truck reported less fuel than was actually in there. We even gave her our receipt from the gas station showing how much fuel we put into the truck. About 4 hours later I got a call from the same lady saying her manager wants us to pick the truck back up and fill it. I was livid, I had to tell her AGAIN to contact customer service, there is something wrong with the truck, I am not coming back to fill it up again. I immediately called customer service to make sure if they did charge us for fuel it would be refunded. The rep said we should wait a day and call back, at that point he can refund any fuel charge along with a small amount for our frustration.
  
  DO NOT RENT A CAR OR TRUCK FROM THIS LOCATION, you will save yourself multiple headaches.

Photos

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